Let me preface this by saying that the IT department at my school, or any school for that matter, has a difficult job, and that most of the time they do an absolutely stellar job. I have no doubt that running campus IT services is no picnic at all, and I am very grateful for the services and support that IT provides.
(You know that there's a "but" coming, right?)
But, it is very frustrating when that same IT department gets in the way of me doing my job.
There is a piece of technology that I would like to use in one of my classes in the fall. The technology is not new or cutting edge, it runs on standard platforms, and to the best of my knowledge it does not require a rocket scientist to set up and maintain it. I have given a lot of thought to using this technology in my class and know that it is definitely feasible, as others are using this same technology with much success.
The response from our IT department has been infuriating. First, I was passed around from person to person. "Oh, that's so-and-so's area." So-and-so: "Nope, that's Person X's area." Person X: "Talk to Person Y; he's actively working on that." Person Y: "Huh?" Then I was told that we had this technology already, but mysteriously no one is maintaining it or otherwise taking responsibility for it. Finally, someone promised to "get me an account on the server" that hosts this technology....and you guessed it, that hasn't happened yet.
I understand that people are busy, and I certainly don't expect people to drop what they are doing to help me. I understand that this is lower priority than some or many of the other tasks that IT people do. But I know what I want, I'm technically literate, I've been more than nice about the brush-offs, and I'm still getting brushed off. I don't want to play the part of the Prima Donna Faculty Member, but I'm almost at my wit's end.
The ironic part of this is that during the school year, we will hear the constant drumbeat from the same IT department about how faculty should integrate technology into their classes in new and innovative ways, and how IT is "here to serve you". Well, IT department, here's a faculty member who's willing and able to try something new, who's even willing to take some or most of the responsibility for running and maintaining the technology, and you won't even give her the time of day.